Privacy Policy

Privacy Policy

Last updated: March 2026

1. Who We Are

Rainbow Dragon Services Limited, ("we", "us", "our") is a company registered in Hong Kong. Wessex Holdings is a company registered in the UK. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

Rainbow Dragon Services Limited is the data controller for personal data processed in connection with your use of the Service.

2. Data We Collect

We may collect the following types of personal data:

Account information: We do not collect and store account information
Billing information: We do not store billing details.
Communications: messages you send us through the contact form or by email.
Technical data: IP address, browser type, and access logs collected automatically when you use the platform.

3. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide customer support
Send service-related communications (client updates, notices etc)
Improve and develop the site based on usage patterns
Comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: processing necessary to deliver the service you requested.
Legitimate interests: improving our platform, detecting fraud, and managing our business operations.
Legal obligation: compliance with applicable laws and regulations.
Consent: where we ask for your consent separately, such as for optional marketing communications.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate the platform, including payment processors, hosting providers, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your data where required by law or to protect the rights, property, or safety of Rainbow Dragon Services Limited, Wessex Holdings Limited, our users, or others.

6. Data Retention

We retain your personal data for as long as needed to provide the Service. We will retain your data for a period as required by law or for legitimate business purposes (such as resolving disputes or complying with legal obligations), after which it will be securely deleted.

7. Cookies

We use cookies and similar technologies to operate the platform, maintain your session, and understand how the Service is used. Essential cookies are required for the platform to function. You can manage optional cookies through your browser settings, though disabling certain cookies may affect functionality.

8. Your Rights

Under applicable data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to or restrict certain types of processing
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the platform. Your continued use of the Service after any update constitutes acceptance of the revised policy.

10. Contact & Complaints

For any questions about this policy or how we handle your data, please contact us.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Commissioner for Personal Data Protection in Hong Kong or UK as applicable